IT Manager- Mangalore

Role Summary

We are looking for a highly hands-on IT Manager who can take end-to-end ownership of hospital IT operations, digital system uptime, network reliability, user support, IT governance, cybersecurity discipline, and future scalability across locations. This role requires someone who can personally troubleshoot issues, anticipate risks before they occur, and ensure that every department functions smoothly on KareXpert and related digital systems.

The ideal candidate must combine strong hospital IT exposure with practical infrastructure knowledge across software, network, connectivity, security, device management, and vendor coordination. This is not a coordinator-only role; the selected person must be proactive, technically strong, ownership-driven, and comfortable resolving issues personally.

Key Responsibilities

Take complete ownership of day-to-day hospital IT functioning.

Ensure business continuity of all departments operating on KareXpert.

Personally troubleshoot and resolve issues across software, internet, networking, devices, access, and user systems.

Monitor and maintain the firewall, switching, Wi-Fi, internet uptime, and endpoint environment.

Coordinate with KareXpert and other vendors for application issues while maintaining internal ownership of closure.

Maintain the legacy HIS environment and ensure patient data remains accessible as required.

Manage user creation, permissions, role-based access, password discipline, and access security.

Create and enforce IT SOPs, backup routines, security practices, and issue escalation protocols.

Oversee asset tracking, hardware rollout, replacements, warranties, and related procurement inputs.

Support diagnostic, radiology, pharmacy, nursing, front office, and back-office digital workflows.

Train teams and improve user discipline in a fully digitized operating environment.

Build preventive monitoring and risk anticipation mechanisms instead of only handling breakdowns.

Lead and supervise the IT team while remaining fully hands-on.

Support IT readiness planning for future locations and expansion.

Must have technical competencies

Strong understanding of hospital IT operations in a fully digitized environment

Hands-on knowledge of HIS / ERP-driven workflow environments

Strong practical grip over network troubleshooting, internet infrastructure, LAN, Wi-Fi, and endpoint issues

Working knowledge of firewalls, switching, access points, and security controls

Experience with access management, user provisioning, role-based permissions, and digital workflow support

Ability to manage cloud-based systems while also supporting legacy on-premise dependencies

Understanding of backups, recovery readiness, and uptime planning

Ability to coordinate and close issues involving multiple vendors.

Educational qualifications

B.E. / B.Tech in Computer Science, IT, Electronics, or related discipline preferred.

MCA / relevant postgraduate IT qualification may also be considered.

BCA or equivalent may be considered only if backed by strong hospital IT experience and hands-on technical depth.

Preferred certifications (good to have, not mandatory):

CCNA / CCNP

Cisco security or networking certifications

ITIL Foundation

CompTIA Security+ / CEH or similar cybersecurity certification

Candidate profile required

5–7 years of total experience is likely appropriate for this role, provided the candidate is genuinely hands-on and mature enough to independently own a hospital IT environment.

Minimum 5 years of experience in large hospitals with digitized infrastructure is required.

Candidates should preferably come from large hospitals with strong digital workflows rather than non-healthcare environments.

Experience in paperless or highly digitized hospital environments is strongly preferred.

Exposure to NABH-oriented environments will be an advantage.

Multi-location support experience is preferred.

Experience during hospital implementation, go-live, stabilization, or digital transformation will be useful.

Candidates must be comfortable being personally accountable for issue resolution and uptime.

Behavioral & Cultural fit

Process-driven

Strong problem solver

Analytical thinker

Hands-on executor

Disciplined

High ownership and accountability

Stable and responsible professional

Ethical and reliable

Calm under pressure and responsive in urgent situations

Patient-safety and uptime-oriented mindset

Closing note

This is a high-importance business continuity role for a fully digitised hospital environment. The selected candidate must think and act like an owner, not just a support resource. We are looking for a dependable, proactive, technically strong, and hands-on hospital IT professional who can ensure stability today and scale readiness for the future.